Frequently Asked Questions
Do I Need To Be Home During My Cleaning?
No. Many of our clients choose to be away during service. As long as we have clear access to your space, our trained team can complete your cleaning while you’re gone.
We treat every home and business with respect, care, and professionalism.
Are Your Cleaners Insured?
Yes. The Gleam Guild is fully licensed, insured, bonded, and BBB accredited.
This protects both our clients and our team, and provides peace of mind with every service.
Do You Bring Your Own Cleaning Supplies and Equipment?
Yes. Our team arrives fully prepared with professional-grade supplies and equipment.
If you have specific product preferences or sensitivities, we’re happy to discuss them in advance.
How Is Commercial Cleaning Different From Residential Cleaning?
Commercial cleaning focuses on high-traffic areas, consistent maintenance, and minimizing disruption to daily operations.
Services are tailored to the size, usage, and schedule of each facility, with clear standards followed at every visit to ensure reliable results.
Will I Have The Same Cleaner Every Time?
We aim for consistency whenever possible. While schedules can occasionally change, all of our cleaners follow the same checklists, processes, and quality standards.
This ensures dependable results no matter who is on the job.
What If I Need To Make Changes Or Have Feedback?
We welcome communication.
Feedback and adjustments are documented and applied consistently going forward, helping us maintain the level of service our clients expect.
How Do You Price Your Services?
Pricing is based on factors such as the size of the space, service type, frequency, and specific needs.
We provide clear, upfront estimates so you know what to expect before service begins.
How Far In Advance Should I Book?
Availability can vary, especially for recurring and commercial services.
We recommend reaching out as early as possible to secure your preferred schedule.
Do You Offer One-Time Cleanings?
Yes. We offer both one-time cleanings and recurring services.
One-time cleanings are ideal for move-ins, move-outs, seasonal refreshes, or special situations.
Do You Clean Rural Properties or Cabins?
Yes. We proudly serve all of Okanogan County, including rural homes, cabins, and vacation properties.
Please note that travel distance and access details may affect scheduling and pricing.
Do You Clean Homes With Pets?
Absolutely. Many of our clients have pets.
We simply ask that pets are secured or that we’re given any special instructions ahead of time to ensure everyone’s safety and comfort.
Do You Offer Gift Cards?
At this time, gift cleanings are available by request.
Reach out and we’ll be happy to help arrange a thoughtful, one-time service.
What Areas Do You Serve?
We proudly serve residential and commercial clients throughout Okanogan County, Ferry County, Chelan County.
Still Have Questions?
If you don’t see your question answered here, feel free to reach out — we’re happy to help.