Our 5-Star Service Guarantee
Our 5-Star Service Guarantee
At The Gleam Guild, we take pride in delivering reliable, high-quality cleaning you can feel confident about.
Our 5-Star Service Guarantee reflects our commitment to consistency, professionalism, and clear communication — every visit.
What Our 5-Star Guarantee Means
We stand behind our work. If something doesn’t meet expectations, we want to know — and we’re committed to making it right.
Our goal isn’t perfection for one visit.
It’s consistent, dependable quality you can trust over time.
Our Promise to You
When you hire The Gleam Guild, you can expect:
Clear service standards and detailed checklists
Trained, insured professionals who respect your space
Consistent results across every visit
Honest communication and accountability
A team that takes pride in doing the job right
We don’t rush. We don’t cut corners. Every detail matters.
If Something Was Missed
If you notice an area that doesn’t meet our standards, simply let us know within 24 hours of your service.
We will:
Review the concern
Document it for future visits
Arrange a correction when appropriate
Feedback helps us maintain the level of quality our clients expect — and we welcome it.
What the Guarantee Covers
✔ Areas included in the agreed-upon scope of service
✔ Items listed on your service checklist
✔ Quality issues related to our work
Our guarantee is designed to ensure clarity, fairness, and consistency for both our clients and our team.
What the Guarantee Does Not Cover
To keep expectations clear and fair, our guarantee does not apply to:
Areas not included in the agreed scope of service
Issues caused by normal wear, damage, or pre-existing conditions
Requests made outside the 24-hour feedback window
Situations where access instructions were unclear or unavailable
If you’re ever unsure what’s included, we’re happy to clarify in advance.
Why This Matters
We understand that inviting someone into your home or business requires trust.
That’s why we’ve built systems, checklists, and quality standards — not guesswork.
Our 5-Star Guarantee exists to give you peace of mind and confidence in your service, visit after visit.
Ready for Reliable, Professional Cleaning?
If you’re looking for a cleaning company that values consistency, communication, and accountability, we’d love to work with you.